FAQ

Frequently
Asked Questions

Simple answers for thoughtful shopping.

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Orders

Information about placing and managing your order.

How do I know what size to order? +

Check the size guide on the product page. If you're between sizes, we're happy to help.

Can I make a change to my order after placing it? +

Please reach out as soon as possible after placing your order. We'll do our best to make changes before your order is processed.

Can I cancel my order? +

Please contact us as soon as possible if you need to cancel. Once an order has been processed, we may not be able to make changes.

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Products

Will an item come back in stock? +

Some pieces are limited and may not be restocked. When available, use the Notify Me option on the product page to receive an alert if an item returns.

Do you offer gift cards? +

Yes! K.LAY & FRIENDS gift cards are available online.

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Shipping & Returns

Find our full return details on our Shipping & Returns page.

When will my order ship? +

Orders are processed within 3–5 business days. Once your order ships, you'll receive an email with tracking information.

Where do you ship? +

We currently ship within the United States.

What is your return policy? +

We accept eligible returns within 30 days of delivery. Items must be unused, unworn, and returned in their original packaging with tags attached.

For complete details, please visit our Shipping & Returns page.

Are sale items returnable? +

Sale and final-sale items are not eligible for return.

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